Medical Disclaimer

01Not a medical device

02Not a substitute for clinical judgment

Schedule status indicators shown in VaxTrack SA — such as due, overdue, or complete — are calculated against the programmed EPI-SA schedule for informational and workflow purposes only. They must be clinically confirmed by the vaccinator before any vaccine is administered. Needle-size and injection-site guidance shown in the app is likewise general guidance based on age and route, following South African Department of Health and ACIP recommendations — the vaccinator must always apply their own clinical judgement, the specific product insert, and the patient's visible muscle mass before selecting a needle or injection site.

VaxTrack SA does not replace your own clinical training, your practice's standard operating procedures, or your obligations to the relevant professional council or regulator (SANC, HPCSA, SAPC, or SAHPRA, as applicable to your role).

03AI-assisted extraction is a draft, not a decision

Where VaxTrack SA uses AI models to read entries from a photographed paper vaccination booklet, or line items from a supplier invoice, the AI's output is always a draft. Nothing is written to a patient or stock record until a human at your practice reviews and confirms it, row by row. Handwritten source material carries a real error rate — you are responsible for checking extracted values, particularly batch numbers, dates, and vaccine identification, against the original document before confirming. VaxTrack SA does not warrant that AI extraction will be error-free.

04Professional registration is your responsibility

Where a vaccinator supplies a SANC, HPCSA, or SAPC registration number, VaxTrack SA validates its format only. We do not confirm active registration status with SANC, HPCSA, or SAPC, and a valid-format number does not constitute verification of your right to practise. You remain solely responsible for holding and maintaining any registration required by law to perform vaccinations, and for the clinical accountability that comes with it.

05Reminders & regulatory deadlines

VaxTrack SA surfaces reminders and prompts — for example, relating to AEFI (adverse event following immunisation) reporting in SAHPRA Yellow Card format, or cold chain temperature excursions — as a convenience. These prompts do not replace your own regulatory obligations, and you remain responsible for meeting any reporting deadline set by SAHPRA or another regulator regardless of whether VaxTrack SA displays, delays, or fails to display a reminder.

06Not for emergency use

VaxTrack SA is a record-keeping and scheduling tool. It is not designed or intended for use in a medical emergency, and must not be relied upon as the sole source of information when responding to an adverse reaction or any other urgent clinical situation. In an emergency, follow your practice's emergency protocols and clinical training directly.

07Liability

VaxTrack SA is not liable for a clinical decision made, or not made, on the basis of information displayed in the platform. This disclaimer should be read together with the fuller warranty, liability, and indemnification provisions in our Terms of Service (Sections 13–15), which govern in the event of any inconsistency.

08Changes to this disclaimer

We may update this disclaimer as VaxTrack SA's clinical-facing features change. We will update the effective date above when we do.

09Contact