Your clinic uses VaxTrack SA to keep vaccination records. This page explains how to open, save, or print the certificate they sent you — no account, no app, no password.
There's no parent account to set up. Your certificate lives behind a private, signed link — this is how you get and use it.
Your vaccinator records the visit — vaccine, batch number, date — directly in VaxTrack SA at the time of the appointment.
The practice sends you a certificate link — by WhatsApp, email, or a printed QR code — right after the visit.
Scan the QR code or tap the link to see the full, up-to-date record. Print it whenever you need it — for school, travel, or another doctor.
A link on its own can be faked. Here's what actually makes this one verifiable.
Every certificate is signed with HMAC-SHA256. Change one character and the page shows it as invalid instead of quietly displaying tampered content.
Opens in your phone or computer's normal browser. No app store, no account, no password to remember or reset.
Stored on South African servers with AES-256 encryption, handled under POPIA the same way your clinic's own records are.
Each link works for 90 days from when it's issued. After that — or if it's lost — a new one is a couple of clicks away.
No need to call the practice. Confirm a few details below and a fresh link goes straight to the contact information already on file.
Three things, to confirm you're the right person to receive this:
If these match a record on file and you have a WhatsApp or phone number on file, the practice is notified to send you a fresh link. If they don't match, or there's no WhatsApp/phone number on file, you'll be told to contact the practice directly.
Used only to confirm you're the right person — not the child's ID number.
Yes. Every VaxTrack SA certificate is cryptographically signed. If a single character in the link were changed, the page would show it as invalid rather than displaying a tampered record — look for the "✓ Authentic" badge when it opens correctly.
No. The link opens straight in your browser, on any phone, tablet, or computer. There's no password and nothing to install.
Anyone holding a valid, unexpired link can view the full certificate — the same as anyone holding the paper Road to Health booklet could. Treat the link that way: fine to share with a school, another doctor, or a travel authority who needs it, but don't post it somewhere public.
Ask your vaccinator to print the certificate for you at any visit — the same document the link shows, on paper.
Only what your clinic already collects for the record itself, plus — if you ever use the form above — your ID/passport number, kept solely to match a reissue request to the right child. See the Privacy Policy for the full detail.